All reservations are non-refundable.

If you are unable to attend your scheduled reservation, refunds cannot be issued. However, if you notify Chicago Boat Rentals before your scheduled rental time, you may reschedule your reservation, subject to availability and the following rescheduling fees: VIP Members do not incur reschedule fees

• More than 24 hours before your scheduled reservation: $20 rescheduling fee.
• Within 24 hours of your scheduled reservation: $50 rescheduling fee.
• On the day of your reservation (before your scheduled rental time): $100 rescheduling fee.

Rescheduling requests must be made before your scheduled rental time and are subject to boat availability.

No-shows are not eligible for refunds, rescheduling, or gift cards. A reservation is considered a no-show if the reservation holder fails to arrive for the scheduled rental and does not notify Chicago Boat Rentals before the reservation begins.

To ensure fairness and availability for all guests, each reservation may be rescheduled one time only. Any additional changes are at the sole discretion of Chicago Boat Rentals and may not be available.

Because each reservation requires us to reserve a boat, dock space, staffing, and operating resources exclusively for your party, we are unable to offer refunds for canceled or missed reservations.

By completing your reservation, you acknowledge that you have read, understood, and agreed to this Cancellation, Rescheduling & No-Show Policy.